Yes, I think I've been assuming that they fear. The reason they do not care is they fear that they will look bad. Could be all three of those reasons that you mentioned. Perhaps I've been assuming those reasons and not really asking with empathy. And maybe not even with the recognition that they might know something that I need to know. I've been asking a lot of questions of operators like that, but not necessarily planners and schedulers and managers. Thanks for the advice.
US printing plant with OEE pressure from European ownership. I don't think they get to hear the VOC at all. The bottleneck is so obvious to ME (CI mgr) but I can't get others (scheduling, mgmt, ops) to adjust to exploit. Any easy illustrations to help support my efforts? I've tried preaching the traffic jam idea to all within earshot...and as we say in Southern Virginia "they look at me like a cow looking at a new gate."
Oh I love this: "they look at me like a cow looking at a new gate."!!!!!
My wife and I both grew up on farms, so I read it out to her over breakfast and she knew exactly what you meant! We've seen that look!!!!!
I've mulled over your comment, and I have a little advice that might help: go talk to the people who aren't hearing you, and rather than offering to help, ask them for help.
Tell them you have a problem in that you think the bottleneck is X. But ... you're not 100% sure. And, you wonder what they think. They might not know about bottlenecks, so gently explain bottlenecks, and then ask them (again) what they think about your hypothesis. They might know about bottlenecks, but something is blocking them from caring or acting.
If you ask for help - rather than try to teach or educate them, or offer them a solution - you'll find that they're more likely to help you. Which means you can help them.
Also, there's something stoping them caring about your diagnosis and solution.
Ask them, gently, what it is?
They might think the bottleneck is somewhere else. They might not care! They might worry that they will look bad. Or they might get penalised if they slow down.
Yes, I think I've been assuming that they fear. The reason they do not care is they fear that they will look bad. Could be all three of those reasons that you mentioned. Perhaps I've been assuming those reasons and not really asking with empathy. And maybe not even with the recognition that they might know something that I need to know. I've been asking a lot of questions of operators like that, but not necessarily planners and schedulers and managers. Thanks for the advice.
US printing plant with OEE pressure from European ownership. I don't think they get to hear the VOC at all. The bottleneck is so obvious to ME (CI mgr) but I can't get others (scheduling, mgmt, ops) to adjust to exploit. Any easy illustrations to help support my efforts? I've tried preaching the traffic jam idea to all within earshot...and as we say in Southern Virginia "they look at me like a cow looking at a new gate."
Oh I love this: "they look at me like a cow looking at a new gate."!!!!!
My wife and I both grew up on farms, so I read it out to her over breakfast and she knew exactly what you meant! We've seen that look!!!!!
I've mulled over your comment, and I have a little advice that might help: go talk to the people who aren't hearing you, and rather than offering to help, ask them for help.
Tell them you have a problem in that you think the bottleneck is X. But ... you're not 100% sure. And, you wonder what they think. They might not know about bottlenecks, so gently explain bottlenecks, and then ask them (again) what they think about your hypothesis. They might know about bottlenecks, but something is blocking them from caring or acting.
If you ask for help - rather than try to teach or educate them, or offer them a solution - you'll find that they're more likely to help you. Which means you can help them.
Also, there's something stoping them caring about your diagnosis and solution.
Ask them, gently, what it is?
They might think the bottleneck is somewhere else. They might not care! They might worry that they will look bad. Or they might get penalised if they slow down.
I guess you already suspect that the OEE numbers are causing them to sub-optimise, but it’d be nice to help them figure that out.