3 Comments
User's avatar
StevenW's avatar

Thanks for the simplicity Clarke. "If you’re seeing queues, delays, or mounting stress — don’t just push harder." it can be difficult when there is pressure just to fix things and many times, no immediate action is much better than action. This can be difficult to explain to stakeholders...

Expand full comment
Karen Smiley's avatar

Welcome to Substack, Clarke!

Expand full comment
Mark Ramm's avatar

Bottlenecks are the speed LIMIT. Force a system to operate outside its limits and you get malfunctions.

Expand full comment